Tag: call center

Financial fraud is reaching epidemic proportions across financial institutions, with scams, account takeover, authorized push payment, and first-party fraud running ...

Banks and fintechs grappling with increasing identity fraud levels need to take care not to alienate their customers in the ...

Competitive pressure makes it rare for a solution provider and customer to share data that helps define success. Here Entersekt ...

Payment collections in any industry can be a daunting yet necessary task. Fortunately, to help automate this process, many new ...

Finn AI, the world’s leading AI-powered conversational banking technology provider, today announces the findings from its research report: What’s My ...

Mercator published “70+ Processes Banks Have Already Improved Using AI” in January 2019 but given the stress of the Covid-19 ...

Gather FCU has expanded its partnership with CO-OP Financial Services to include contact center services, as the credit union seeks ...